Post series: Improving Customer Service

This series covers helpful plugins and integrations for WordPress to improve your eCommerce store’s customer service.

eCommerce Customer Service

5 Tips to Impress Your Angry Customers

This is post 6 of 6 in the series “Improving Customer Service” (Click to expand) We all know that customer service plays a huge role in purchasing decisions, and is a key to retaining your customers and increasing customer lifetime value....

/ January 13, 2016
eCommerce Customer Service

8 eCommerce Customer Service Tips

This is post 5 of 6 in the series “Improving Customer Service” (Click to expand) Customer service is one of the essential elements of any successful business, including eCommerce stores. As more and more people shop online, great customer support can...

/ December 21, 2015
Improve Customer Service with Phone Support

Improving Customer Service with Phone Support

This is post 4 of 6 in the series “Improving Customer Service” (Click to expand) If your eCommerce store is just starting out, chances are that you already offer email customer service (and hopefully take our advice to use something like...

/ July 13, 2015
Improve Customer Communication via Automated emails

Improve Customer Communication with Automated Emails

This is post 3 of 6 in the series “Improving Customer Service” (Click to expand) Customer service should never stop at “order completed” in your store. Picture this scenario: You have a great dinner out at a restaurant with good wine,...

/ July 8, 2015
Improving Customer Service

Improving Customer Service with Multichannel Communication

This is post 2 of 6 in the series “Improving Customer Service” (Click to expand) When shopping online, almost every customer expects to be able to email your store with any questions, as email is the most widely used communication method...

/ July 6, 2015

3 Ways Help Scout Improves Your Customer Service

This is post 1 of 6 in the series “Improving Customer Service” (Click to expand) Any eCommerce store, regardless of what software powers it, will need to handle customer service inquiries. Handling these inquiries effectively and quickly is a necessity for...

/ March 4, 2015