Tag: customer service
7 Expectations Customers Have of Your Store
This is a guest post from Patrick Foster of EcommerceTips.org. Patrick loves to help struggling eCommerce businesses and brands connect with their ‘why’ more — whether it’s through content, social media, or design. Got a beautiful store? Can’t wait to...
Add FAQs to Your WooCommerce Store
Part of a well-crafted sales copy is to answer any objections that customers may have. However, the copy probably won’t be able to address all the questions customers have about your products and the operational side of your business. In...
Email Case Study – Survey Email from The Den
Last month in our email case study, we looked at the receipt email from Michael Kors. In this month’s edition, we’re looking at another lifecycle email – the survey email. These emails are typically sent after a customer makes a...
5 Tips to Impress Your Angry Customers
This is post 5 of 5 in the series “Improving Customer Service” This series covers helpful plugins and integrations for WordPress to improve your eCommerce store’s customer service. 3 Ways Help Scout Improves Your Customer Service Improving Customer Service with...
Engage eCommerce Customers through Lifecycle Emails
For many eCommerce stores, especially when you’re growing, a lot of effort goes into marketing to acquire new customers. This includes ads, promotions on other sites, website copy, videos, and more. Since you’re spending so many resources on customer acquisition,...
8 eCommerce Customer Service Tips
This is post 4 of 5 in the series “Improving Customer Service” This series covers helpful plugins and integrations for WordPress to improve your eCommerce store’s customer service. 3 Ways Help Scout Improves Your Customer Service Improving Customer Service with...
Improving Customer Service with Phone Support
This is post 3 of 5 in the series “Improving Customer Service” This series covers helpful plugins and integrations for WordPress to improve your eCommerce store’s customer service. 3 Ways Help Scout Improves Your Customer Service Improving Customer Service with...
Improving Customer Service with Multichannel Communication
This is post 2 of 5 in the series “Improving Customer Service” This series covers helpful plugins and integrations for WordPress to improve your eCommerce store’s customer service. 3 Ways Help Scout Improves Your Customer Service Improving Customer Service with...
Improving Product Reviews: Add Employee Badges
If you could watch me shop online, you’d see that I’m crazy about reading product reviews. It doesn’t matter to me if I’m buying bath towels or a new TV. I’m almost ashamed of how much time I’ve spent reading...
Case Study: Increasing Revenue Through Gift Card Sales
This is post 2 of 2 in the series “Case Studies” This articles series includes case studies from real eCommerce stores using WordPress plugins to power their sales. 4 Ways To Build Your Business Around WooCommerce Extensions Case Study: Increasing...
3 Ways Help Scout Improves Your Customer Service
This is post 1 of 5 in the series “Improving Customer Service” This series covers helpful plugins and integrations for WordPress to improve your eCommerce store’s customer service. 3 Ways Help Scout Improves Your Customer Service Improving Customer Service with...
SendinBlue Review: An AWeber Alternative for eCommerce
It’s no secret that email marketing is one of the most valuable marketing channels for your shop. Email conversion rates consistently outperform social media and search traffic. The reported ROI on email marketing is 43 cents for every dollar spent,...