Tag: customer service

7 Expectations Customers Have of Your Store

This is a guest post from Patrick Foster of EcommerceTips.org. Patrick loves to help struggling eCommerce businesses and brands connect with their ‘why’ more — whether it’s through content, social media, or design. Got a beautiful store? Can’t wait to...

/ March 1, 2017

Add FAQs to Your WooCommerce Store

Part of a well-crafted sales copy is to answer any objections that customers may have. However, the copy probably won’t be able to address all the questions customers have about your products and the operational side of your business. In...

/ November 28, 2016
Sell with WP Email Case Study

Email Case Study – Survey Email from The Den

Last month in our email case study, we looked at the receipt email from Michael Kors. In this month’s edition, we’re looking at another lifecycle email – the survey email. These emails are typically sent after a customer makes a...

/ February 29, 2016
eCommerce Customer Service

5 Tips to Impress Your Angry Customers

This is post 5 of 5 in the series “Improving Customer Service” (Click to expand) We all know that customer service plays a huge role in purchasing decisions, and is a key to retaining your customers and increasing customer lifetime value....

/ January 13, 2016
lifecycle emails

Engage eCommerce Customers through Lifecycle Emails

For many eCommerce stores, especially when you’re growing, a lot of effort goes into marketing to acquire new customers. This includes ads, promotions on other sites, website copy, videos, and more. Since you’re spending so many resources on customer acquisition,...

/ January 4, 2016
eCommerce Customer Service

8 eCommerce Customer Service Tips

This is post 4 of 5 in the series “Improving Customer Service” (Click to expand) Customer service is one of the essential elements of any successful business, including eCommerce stores. As more and more people shop online, great customer support can...

/ December 21, 2015
Improve Customer Service with Phone Support

Improving Customer Service with Phone Support

This is post 3 of 5 in the series “Improving Customer Service” (Click to expand) If your eCommerce store is just starting out, chances are that you already offer email customer service (and hopefully take our advice to use something like...

/ July 13, 2015
Improving Customer Service

Improving Customer Service with Multichannel Communication

This is post 2 of 5 in the series “Improving Customer Service” (Click to expand) When shopping online, almost every customer expects to be able to email your store with any questions, as email is the most widely used communication method...

/ July 6, 2015
Product Reviews Employee Badges

Improving Product Reviews: Add Employee Badges

If you could watch me shop online, you’d see that I’m crazy about reading product reviews. It doesn’t matter to me if I’m buying bath towels or a new TV. I’m almost ashamed of how much time I’ve spent reading...

/ April 13, 2015
Sell Gift cards

Case Study: Increasing Revenue Through Gift Card Sales

This is post 2 of 2 in the series “Case Studies” (Click to expand) Earlier this week we wrote about why you should sell gift certificates, and included several plugins that can help you implement a gift card system in your...

/ March 11, 2015

3 Ways Help Scout Improves Your Customer Service

This is post 1 of 5 in the series “Improving Customer Service” (Click to expand) Any eCommerce store, regardless of what software powers it, will need to handle customer service inquiries. Handling these inquiries effectively and quickly is a necessity for...

/ March 4, 2015
SendinBlue Email Aweber alternative ecommerce

SendinBlue Review: An AWeber Alternative for eCommerce

It’s no secret that email marketing is one of the most valuable marketing channels for your shop. Email conversion rates consistently outperform social media and search traffic. The reported ROI on email marketing is 43 cents for every dollar spent,...

/ March 2, 2015